Frequently Asked Questions

Ras Bazar delivers across Bangladesh using courier partners or our own delivery team after an order is confirmed. Delivery charges are shown at checkout based on your area.

We currently deliver inside Bangladesh only. If you need an overseas shipment, contact us before ordering and we will see whether a special arrangement is possible.

Dhaka and nearby areas usually take 1–3 working days. Other districts typically take 3–5 working days. Holidays, weather, or courier delays can add time. We share tracking when it is available.

Cash on delivery (COD) and online payments (bKash / Nagad / card — whichever is enabled at checkout) are accepted. Always check the total and fees on the checkout screen before you pay.

Yes. rasbazar.com uses HTTPS. Card details are handled by the payment gateway and are not stored on our servers. Use only the official website or 01410644833 / WhatsApp.

Add products to cart, go to checkout, enter your name, phone and address, choose a payment method, and confirm. A customer account is optional. We may call to confirm the order.

You can cancel or change the address/phone before the parcel is shipped. Call or WhatsApp 01410644833 quickly, or email contact@rasbazar.com with your order number. After dispatch, the return policy applies.

No. Guest checkout is available. Creating an account makes it easier to track orders and reorder.

Use the order tracking page with your order code and phone number. We also share courier tracking after shipment. For help, call 01410644833.

If an item is wrong or damaged, tell us within 7 days of delivery with photos. After approval we will arrange pickup or give a return address. See the refund policy for details.